Shift coverage for operations teams
Fill open shifts without spending hours texting and calling staff.
ShiftReach coordinates SMS outreach and AI scheduling calls to the employees who are eligible for a shift, collects their availability, and presents it in one view. You stay in control of who actually gets assigned.
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Open shift
Night Guard · Site 4
Fri 22:00 – 06:00 · 1 position
12
Eligible
12
Contacted
2
Available
A. Nguyen
Security Guard · Site 4
SMSAvailableM. Osei
Security Guard · Site 4
AI callAvailableJ. Peralta
Security Guard · Site 2
SMSUnavailableK. Braun
Supervisor · Site 4
AI callNeeds reviewL. Fontaine
Security Guard · Site 4
SMSNo reply yet
Assignment is always confirmed by a manager.
AssignThe problem
Coverage gaps are usually a communication problem.
When someone calls off, the work that follows is mostly outreach — and it lands on whoever is on duty.
Manual texting, one person at a time
Filling a single shift can mean dozens of individual messages sent from a personal phone.
Slow or missing responses
People are on shift, asleep or driving. Waiting on replies eats into the coverage window.
Fragmented notes
Who said yes, who said maybe, who was already asked — scattered across texts, calls and paper.
Missed coverage windows
By the time the right person is reached, the shift may be hours away or already uncovered.
How it works
Four steps from open shift to confirmed coverage.
Deterministic rules decide who is eligible. AI handles conversation and response capture. The manager decides.
- Step 1
Post an open shift
A manager creates the shift with its location, position, time window and any requirements it depends on.
- Step 2
Contact eligible staff by SMS
Deterministic rules decide who is eligible — position, location, certifications and opt-in — then outreach goes out by text.
- Step 3
AI calls eligible non-responders
For people who have not replied, an AI scheduling assistant can call, explain the shift and capture clear availability.
- Step 4
Manager reviews and assigns
Responses land in one view. The manager compares them, resolves anything flagged, and makes the assignment.
Benefits
Less chasing. Clearer answers. Same authority.
Faster outreach
Reach every eligible employee at once instead of working down a contact list by hand.
One response view
SMS replies and AI call outcomes are collected against the shift in a single place.
Less repetitive calling
AI scheduling calls take on the follow-up conversations with eligible non-responders.
Manager-controlled decisions
ShiftReach never assigns anyone. The manager reviews responses and confirms coverage.
Eligibility-aware outreach
Deterministic rules — position, location, certifications, opt-in — decide who gets contacted.
Usage visibility
See outreach activity and communication usage tied to the shifts you are trying to fill.
Industries
Built for teams that fill shifts on short notice.
Responsible automation
Automation for the outreach. People for the decisions.
ShiftReach is designed so that automation speeds up communication without taking over judgement calls.
Opt-ins are respected
Outreach follows the contact preferences and opt-in settings recorded for each employee.
No automatic assignment
The AI assistant captures availability. It does not decide qualifications or assign shifts.
Structured records
Outreach and responses are recorded against the shift rather than living in personal messages.
Flagged, not guessed
Unclear or conditional answers are marked for manager review instead of being interpreted.
Account access is separated by role and by company so teams only work within their own organization's data. We describe our practices plainly and do not claim external security certifications.
Pricing
Free 3-day demo, then plans built around your outreach volume
Every paid plan includes a monthly allowance of employee SMS outreaches and AI calling minutes that resets each month, with clear per-unit rates beyond it. All prices in Canadian dollars.
Free Demo
$0 for 3 days
100 SMS outreaches · 10 AI calling minutes
Starter
$99 CAD/month
500 SMS outreaches · 30 AI calling minutes
Professional
$249 CAD/month
1,500 SMS outreaches · 80 AI calling minutes
Enterprise
Custom pricing
Custom allowances · volume-based rates
The free demo is $0 with no credit card and ends after 3 days or when either included allowance is used, whichever comes first.
FAQ
Questions teams ask first.
A few of the most common ones. Anything else, send it through the contact form.
See ShiftReach with your own shift scenarios.
Walk through how open shifts, eligibility rules, SMS outreach and AI calls would work for your team.